07950 368788

We can install any natural gas boiler, professionally and safely. We have been trained correctly to carry out work in

living and commercial settings. We are Gas

Safe Registered to

carry out any work.

from £1750 (+vat)

If you are experiencing

a plumbing issue we can come out to you and inspect the problem. Once the problem is identified we can then recommend which course of action would be best to fix the issue you are experiencing.

£65 first hour, £35

per hour after (+vat)

You should get

your boiler serviced

regularly to make sure it’s working properly.

A faulty boiler could waste you money on energy and might even start leaking poisonous carbon monoxide. We

are Gas Safe Registered and can carry out this service n living and commercial settings.

Price quoted on job

Terms & conditions

1.0 In these terms and conditions (which are referred to in this

document as “these terms”), the “customer” means the customer

for whom the works are to be carried out by Ian Green Plumbing and Heating, and the “company” means Ian Green Plumbing and Heating

or, wherever the case may be, a sub-contractor or representative of

the company carrying out business pursuant to a franchise/subcontract agreement entered into with the company.

“contract” means the agreement between the customer and the

company to carry out the works of which these terms form a part and (where these terms are a schedule to a signed agreement between

the customer and the company (“the agreement”) the agreement,

“works” means the works described in the company estimate or any

other document or email issued by the company, as may be varied

by agreement in writing between the parties.

For the purposes of these terms, “in writing” includes by email and

any document which is set out in a hand held device and any signature

on a hand held screen shall be treated as in writing.

Acceptance of Works

2.0 The company reserves the right to refuse or decline any work

at its own discretion.

Call Out Fee & Charges

3.0 The company charges a minimum 1 hour call out fee for all appointments, regardless of work carried out. This includes

work quoted on an hourly rate, or fixed price work. If for any reason

we are unable to carry out works during attendance, the minimum

1 hour call out fee would still be payable for our attendance, plus

the cost of any additional labour time over the first hour, and parts/materials if used. Missed appointments without 24hrs notice

of cancellation will be charged at minimum of £45 + VAT.

3.1 All charges are subject to VAT at the prevailing rate.

Estimates and Fixed Price Work

4.0 Any estimate supplied by the company is subject to withdrawal at any time before receipt of an unqualified acceptance from the customer.

4.1 Unless otherwise specified, all estimates provided are done on an ‘as is’ basis, and are not a fixed price quotation or firm price. The final price will be calculated based on the original estimate and in accordance with the companies standard rate card applicable at the time of works being

carried out, and may be increased above the estimated price.

In addition, the company reserves the right to increase the price prior

to any works being carried out, equivalent to the increase of cost to the company including additional materials, labour, equipment hire and transport since the date of the provided estimate (either done so

in writing, email or orally).

4.2 Any estimate provided by the company may be revised in

the following circumstances:

4.2a If after the submission of the estimate by the company, the customer instructs the company (whether in written or orally) to provide additional works or services not referenced or detailed within the estimate.

4.2b If following the submission of the estimate by the company,

there is an increase in the cost of materials to be supplied.

4.2c If following the submission of the estimate by the company,

it is discovered further works and services need to be carried out

which had not been anticipated.

4.2d If following submission of the estimate or works carried out,

it is discovered that there was a manifest error when the

estimate was prepared.

4.3 The company reserves the right to make a charge for the collection

of materials, parts and equipment from any supplier, except for works where an estimate has been provided beforehand. 4.4 The customer

will reimburse the company for any and all expenses incurred

(including labour, materials and equipment hire) upon acceptance

of an estimate which is subsequently cancelled by the customer.

Prices and Payment

5. Any prices or rates advised are subject to VAT at the prevailing rate.

5.1 All invoices are due for payment immediately upon completion

of works / delivery to the customer.

5.2 All appointments made for works to be carried out (including

fixed price works and estimates) with the company are done so with payment due immediately upon completion / delivery of invoice.

5.3 Where prior written agreement has been arranged for account customers with the company, full payment is due within 14 days of the completion of works and delivery of invoice.

5.4 Where the customer is represented by a third party person(s) or agent(s) (such as a managing agent, landlord, tenant or other occupier, friend, family, contractor or other representative), in the event of

non-payment by the customer, the third party will be responsible

for full payment unless the company has agreed otherwise in writing

prior to any works commencing.

5.5 The company will be under no obligation to provide or issue

any guarantees, certificates or other similar documents to the customer

for works, unless payment has been made and received in full.

Illustration and Description of Works

6.0 Any illustrations, descriptions, imagery either displayed on the company’s website, in marketing materials (both offline and online), catalogues, price lists or other are intended merely to present a general idea of works and services provided by the company. No part of these shall

form part of any contract.

Inspection, Delivery and Completion of Works

7.0 The company will advise the customer of the date and time

for works to be carried out. The company will always endeavour

to ensure they maintain this schedule and that their operatives

attend at the agreed time.However, the company accepts

no liability in respect of late/non-attendance at any site,

or for the late/non delivery of any equipment or materials.

All times provided by the company are estimates only.

Indemnity

8.0 The customer shall indemnify the company against any and all actions, claims, demands, suits, losses, costs, expenses and charges which the company may suffer or incur in connection with a claim by a third party, resulting from a breach of the customers obligations, undertakings and representations and warranties in connection with this contract.

Limitation of Liability

9.0 The company’s liability shall be limited to:

9.0a the repair or making good of any defect pursuant to its

undertaking in paragraph 10 below, and subject to paragraph 7.1 above.

9.0b liability for personal injury or death resulting from negligence

in the course of carrying out the companies duties.

9.0c the reasonable costs of repair or reinstatement of damage

or any loss to the customers property, should this result from the

negligence of the company or its employees, agents, franchisees or

sub-contractors, and the customer incurs such costs.

9.0d The company will not hold any responsibility for any damage

suffered to a part of any property where the damage is in whole or in

part a consequence of a defect or weakness in that part of the property.

9.0e The company will not hold responsibility or liability for damage

caused whilst investigating and repairing any plumbing, gas or drainage work, including blockages. This includes but not limited to; the removal of bathroom suites, panels or furniture, tiles and tiling, floor coverings

(carpet, rugs, laminate, wood, tiles etc), internal and external walls

where pipework is/has to be routed and other damages as a result.

9.0f If damage to plaster and brickwork is caused it will be the

customer’s responsibility to make good. We cannot accept responsibility

for any damage to wallpaper, paintwork, tiles, carpet, furniture etc.

Any silicone work does not carry any guarantee.

9.0g It is the responsibility of the customer to protect items of furniture, furnishings, fixtures and fittings. We will make reasonable efforts not to cause damage. It is suggested that the customer remove items that is considered to be a problem. If items remain within the working area,

it is the responsibility of the customer to cover such items.

Defects

10.0 Subject to paragraph 7.1 and the exclusions listed below,

the company undertakes to make good and repair any defect in

completed work, which appears within six months of the complete

date of the same, to the extent that such defect arises from the

breach of the companies obligations under this contract.

Following the inspection and it transpires the alleged defect is

not the result of any work or service carried out or provided by the company, the company reserves the right to make a charge to the customer for the inspection visit at its standard rate.

The company reserves the right to not carry out any work

where the customer cannot provide sufficient evidence that

the work was originally carried out by the company, or where

full payment has not been received for said work.

Exclusions are:

10.0a Any parts or materials supplied by the company will

only be provided with the manufacturers or suppliers guarantee,

and are not guaranteed by the company.

10.0b Any systems or structures which have not been

installed by the company.

10.0c Any defects resulting from the misuse, wilful act or faulty workmanship by the customer or any other third party working for

or under the direction of the customer.

10.0d Any structural defects, such as but not limited to

subsidence and its resultant effect.

10.0e Any damage to drainage systems caused by any

outside force or root penetration.

Permits, Licenses, Regulations and Other Consents/Access

11.0 It is the customer’s duty to ensure suitable permission, permits, licenses and all other consents from the owner/landlord/agent/organisation, and/or planning permission if necessary is obtained prior to installation work carried out by the company. The company will not be held

responsible for any damage to the property (such as fixings, holes etc.)

if this has not been obtained, and in the event of equipment supplied or installed requiring removing or re-positioning, extra charges will be incurred.The customer shall provide clear access to enable the company

to undertake the works, and will make all the necessary arrangements

with the proper persons or authorities for any traffic controls and

signals required in the connection with carrying out the works.

11.1 The customer will at all times ensure the environment is safe

for the company and its employee’s/representatives for the

purpose of carrying out the works.

11.2 Where applicable to drainage works and services, the customer shall provide the company, if possible, a plan of the drain layouts. If this is not

available, the company reserves the right to make additional

charges at the applicable rate if blockages occur in drains not

covered or identified by the customer.

11.3 By instructing the company to proceed with any works as agreed,

it is thought by the company the customer has sought the necessary permission as set out above. The customer will be liable to the company

for all loss and damage whether indirect, direct or consequential

which has been suffered by the company as a result of the failure or

delay by the customer in performing the obligations as detailed above.

Force

12.0 The company will use all reasonable efforts to carry out

and complete the works on time, but shall not be liable to the

customer or any third party if the works prove impossible due to

events or circumstances beyond the company’s reasonable control.

Cancellation

13.0 If the customer cancels any contract with the company,

without the companies consent, the customer agrees to indemnify

the company against any and all loss, damage, claims or actions

arising as a result of such cancellation, unless otherwise agreed

in writing, and is without prejudice to the company’s right to

payment in accordance with paragraph 5.

Removal of Waste and Materials

14.0 The company is not responsible for the removal of any waste materials. The customer is responsible for the removal of any/all

waste materials resulting from the works carried out by the company.

Frozen Pipes

15.0 The company will not be liable for any fractures found in frozen

pipes attended by the company, and cannot guarantee to clear

blockages occurring within frozen pipes or drainage systems.

Guarantees

16.0 Any guarantee provided by the company shall be for labour only,

in respect of faulty workmanship from 12 months of the date of

completion. Any parts, equipment or components supplied by the

company will be covered by their respective manufacturer’s warranty.

The companies guarantee will become null and void if the

work/appliance completed/supplied by the company is:

– Subject to misuse or negligence.

– Repaired, tampered with or modified by anyone other than

a company operative/representative.

6.1 The company is unable to guarantee any work in respect

of blockages in waste and drainage systems.

16.2 The company is unable to guarantee any work which has

been undertaken on instruction by the customer, against the companies/operatives advice/recommendations.

16.3 The company will only guarantee work directly undertaken

by the company and its employee’s. Any work carried out on

behalf of the company by agents or sub-contractors will be

guaranteed under their own respective policies.

16.4 The company will not be liable or responsible for any damage

or defect arising from work not fully guaranteed or where

recommended work has not been carried out.

16.5 The company will not guarantee work where the customer

has been notified either verbally or in writing by the company

of any related work which requires attention.

16.6 The customer shall be solely liable for any hazardous

situation in respect of Gas Safe regulations, or gas warning

notice issued, unless otherwise caused by our Gas Safe operative.

16.7 All Gas Safe engineers operate under their own Gas Safe

registration, and a such are solely responsible for any gas

related work and subsequent liability.

Complaints Procedure

17. In the unlikely event the customer experiences a problem

with the service provided by the company, the customer must

put their complaint in writing to Ian Green Plumbing and Heating,

44 Pinewood Close, Bourne, PE10 9RL at their earliest opportunity.

Upon receipt of this complaint, the company will endeavour

to resolve the matter within seven days.

Availability

18. While every effort is made to to make the allotted scheduled appointment, Ian Green Plumbing and Heating can not guarantee appointment times due to unforeseen circumstances. Nothing

in these terms and conditions is intended to remove your rights

regarding the quality of our work, or relating to faulty or

misdescribed goods that are supplied as part of our service.

igplumber@gmail.com

07950 368788

44 Pinewood Close, Bourne, PE10 9RL